{"id":589,"date":"2026-09-10T14:08:16","date_gmt":"2026-09-10T14:08:16","guid":{"rendered":"https:\/\/saturniagift.com\/?page_id=589"},"modified":"2026-10-19T15:12:52","modified_gmt":"2026-10-19T13:12:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/saturniagift.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\tFAQ<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions about Terme di Saturnia Gift Vouchers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about giving or enjoying an experience at Terme di Saturnia. Find out how to buy, personalise, receive and use our gift vouchers and gift cards.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Choosing the Gift\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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What experiences can I treat someone to at Terme di Saturnia? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At Saturnia Gift, you can choose from Day SPA access for the Hot Spring Pools or the Club, stays at the 5-star Resort, massages and Spa treatments, or a Gift Card, giving the recipient the freedom to choose their own wellness and rejuvenation experience.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the difference between a gift voucher and a gift card? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Gift Voucher<\/b> allows you to give the gift of a specific experience, such as a full day at the Thermal Baths, a short break or a Spa treatment.<\/div>
The Gift Card<\/b> Instead, it has a value of your choice, which can be used to purchase services and experiences at Terme di Saturnia. It can also be spent on multiple occasions, until the credit is used up and before the expiry date.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the difference between Hot Spring Pools and Club? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Hot Spring Pools<\/b> offers four outdoor thermal pools, whirlpools, Kneipp circuits, a sauna and wellness treatments, all included.<\/div>
The Club<\/b> includes all the services offered by the Hot Spring Pools and also provides access to the millennia-old natural Spring, the saunas and the dedicated relaxation areas.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Purchase and delivery\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Do I need to choose the date of the experience when I buy a gift voucher? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. You can purchase the Gift Voucher without selecting a date. The recipient can then organise their experience at a later date, in accordance with the booking procedures and subject to availability.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How long are Terme di Saturnia gift vouchers and gift cards valid for? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Gift vouchers and gift cards are valid for 12 months from the date of purchase<\/b>. The expiry date is shown on the voucher you have received. The voucher must be used within its validity period, in accordance with the terms and conditions applicable to each experience.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I personalise the gift voucher with a message? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. When making your purchase, you can add a personalised message to make your gift even more special. The message will appear on the digital gift voucher.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How will I receive the gift voucher after purchase? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once the purchase is complete, the Gift Voucher will be sent to you by email in digital format. You can share it directly with the person you wish to give it to, or print it out and hand it to them in person.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Booking and use\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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How can I redeem a Day SPA gift voucher? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Day Spa access to the Hot Spring Pools and Club, including combined packages, can be redeemed and booked online.<\/div>
Go to the page Redeem your voucher<\/a>, enter the required details and choose an available date to enjoy your experience.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I book a Resort stay that I\u2019ve received as a gift? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To use a holiday gift voucher, you must contact the Terme di Saturnia Bookings Office at least 10 days in advance<\/b>.<\/div>
Bookings are subject to availability and to the terms and conditions set out in the voucher purchased. The Gift Voucher does not constitute a hotel booking and does not guarantee a room for specific dates. It is therefore not possible to purchase a voucher for use on an immediate stay or with less notice than specified.<\/div>
Hotel Bookings Office:<\/b> +39 0564 600111<\/a> \u2013 bookings@termedisaturnia.it<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I use a Terme di Saturnia Gift Card? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To use the Gift Card, please contact the department where you wish to book or purchase a service directly, quoting the Gift Card code.<\/div>
Redemption is handled by Terme di Saturnia staff and not via the online portal dedicated to Day Spa Gift Vouchers.<\/div>
You can also use the Gift Card on multiple occasions: any remaining credit will remain valid until the expiry date.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I use the Gift Voucher on any day of the year? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How it can be used depends on the type of experience purchased, the terms and conditions stated on the Gift Voucher and the availability of the services.<\/div>
For resort stays, certain dates or periods may be subject to restrictions set out in the offer. We recommend that you always check the specific terms and conditions before making a purchase and that you book well in advance.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Support and useful information\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Who can I contact to make a booking or get help?<\/b><\/div>
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Our team is on hand to help you organise your experience:<\/div>