Article 1 – Purpose and Scope of Application

These General Terms and Conditions of Sale (hereinafter “Terms and Conditions”) govern the procedures for purchasing and using the admission tickets, services and products offered by TERME DI SATURNIA S.P.A. at the Hot Spring Pools situated in Manciano (58014 – GR), Loc. Saturnia (hereinafter the “Seller” or the “Structure”).

Purchases can be made:

• via the official online shop, available at https://www.saturniadayspa.com/ (hereinafter referred to as the “Website”);
• via the official online shop, available at https://www.saturniagift.com (hereinafter referred to as the “Gift Voucher Website”)
• at the reception desk of the Hot Spring Pools or the Club (the “Reception”).

Transactions are governed by the provisions of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), Legislative Decree No. 70 of 9 April 2003 (E-commerce), and – with regard to the protection of personal data – by EU Regulation 2016/679 (GDPR) and Legislative Decree No. 196/2003, as amended.

Article 2 – Acceptance of the General Terms and Conditions

By making a purchase via the Website or at Reception, the Customer confirms that they have read and accept these Terms and Conditions in full and without reservation.

The purchase of tickets, services and products – whether via the Website or at Reception – also implies the Customer’s full acceptance of the Regulations setting out the rules of conduct to be observed on the premises, which can be viewed at the following link  https://www.termedisaturnia.it/wp-content/uploads/2022/04/01-Regolamento-Parco-Termale-IT.pdf

The Seller reserves the right to amend or update these Terms and Conditions at any time. The applicable Terms and Conditions are those in force on the date of purchase.

Article 3 – Types of admission and services available for purchase.

The Seller offers the following types of products and services.

1. (a) Ticket with a fixed date

A product that enables access to the Day Spa on a specific date, which may include treatments, massages or wellness programmes as indicated on the Website.

The services included must be used on the selected date.

1. b) Gift Vouchers

 A gift voucher granting access to the Day Spa and/or specific wellness services offered by the venue.

The expiry date must be booked at a later date via the website or by contacting Reception at least 7 days in advance on the date of use.

1. c) Cash Gift Card.

A gift voucher available in various denominations, which can be used to purchase Day Spa passes or services at the venue until the available credit has been used up.

The Cash Gift Card can be used in multiple transactions until the balance is used up.

1. (d) Multi-day Pass

A package comprising several Day Spa visits, which can be used at your convenience, subject to booking via the website or by contacting Reception.

Article 4 – Issue of the purchase voucher.

Following the purchase of tickets, services or products offered by the Seller as set out in Article 3 above, the Customer will receive a digital or paper identification document (hereinafter the “Purchase Document” or “Title”).

The Purchase Document:

• is identified by a unique alphanumeric code;
• constitutes proof of entitlement to access the services purchased;
• It must be presented when using the services at the facility.

Article 5 – The Customer’s Obligations

The Customer is required to read these Terms and Conditions before proceeding with the purchase.

By making a purchase via the Website or at Reception, you acknowledge that you are fully aware of and fully accept these Terms and Conditions.

The Customer further undertakes to:

• to provide accurate and up-to-date personal data;
• keep the receipt you have been given in a safe place;
• comply with the venue’s regulations.

The Customer is responsible for the safekeeping of the identification code for the Purchase Document, which is required to access the services you have purchased.

Article 6 – Conclusion of the contract

All prices shown on the website or at reception are in euros and include VAT, unless otherwise stated.

The contract shall be deemed to have been concluded and to be legally binding when:

• The Customer has paid the full price for the selected service or product;
• The Seller has issued the relevant Purchase Certificate

If a purchase is made via the Website, the Voucher will be sent to the email address provided by the Customer during the registration or purchase process. If a purchase is made at Reception, the Voucher will be handed over directly to the Customer in either paper or digital format.

Any errors in the details provided by the Customer must be reported promptly by contacting Reception using the contact details provided on the Website.

Article 7 – Validity and use of Purchase Vouchers.

Except in the case of tickets with a fixed date, the issue of the purchase voucher does not constitute an automatic booking of the service.

Bookings must be made by contacting the accommodation by email or via the website.

On the day of booking, the customer must present their booking voucher at reception.

Unless otherwise stated, the Purchase Certificate It is valid until the expiry date stated on the ticket itself. Once this period has elapsed, the Purchase Certificate expires automatically, with no possibility of a refund.

If the Voucher includes several services, these must be used on the same day, unless otherwise stated.

Article 8 – Services temporarily unavailable.

The Organisation reserves the right to amend or temporarily suspend certain services in order to:

• technical or maintenance requirements;
• organisational reasons;
• extraordinary events or cases of force majeure, as defined in Article 9 below.

Should one or more of the services included in the Voucher be temporarily unavailable, the Customer may:

• to have access to alternative services of equivalent value;
• to obtain an extension of the validity of the Purchase Voucher, limited to the period during which the service is unavailable.

No further compensation or reimbursement is payable.

Article 9 – Force majeure

Force majeure refers to any extraordinary, unforeseeable and unavoidable events, for which the Seller is not responsible and which cannot be overcome by exercising ordinary diligence, that prevent or temporarily render impossible, in whole or in part, the provision of the services offered by the Facility.

By way of example, and without being exhaustive, the following are considered cases of force majeure:

• natural disasters (such as earthquakes, floods, landslides or exceptional weather events);
• fires, explosions or major technical faults affecting the facility’s systems;
• prolonged interruptions to the supply of electricity, water or other essential services;
• epidemics, pandemics or public health emergencies;
• measures taken by public authorities that restrict or prevent access to the facility or the provision of services;
• strikes, industrial action or other circumstances beyond the Seller’s control.

In the event of force majeure, the Seller shall not be held liable for any inability to provide the services purchased.

In such cases, the Customer shall be entitled, at the Seller’s discretion, to:

• to make use of the services purchased at a later date, subject to the venue’s availability; or
• to obtain an extension of the validity of the Purchase Certificate, limited to the period during which the property is unavailable.

The Customer shall have no right to any further compensation, refund or damages.

Article 10 – Loss or theft of the Purchase Voucher.

The Seller shall not be liable for any loss, theft or misuse of the Purchase Voucher.

Article 11 – Changes to the booking.

Any changes to the booking must be made within the previous 24 hours to the booking slot for the visit.

In the event of late notification or failure to attend (no-show), the Purchase Voucher will be deemed to have been used.

Article 12 – Right of withdrawal

Under Article 52 of the Consumer Code, a Customer who has made a purchase via the Gift Voucher Website is entitled to withdraw from the contract within 14 days of the date of purchase, provided that the Purchase Voucher has not been used.

The right of withdrawal does not apply to tickets for events on a specific date, as these fall within the category of leisure activities with a specific date or period of performance, in accordance with Article 59(n) of the Consumer Code.

A request to withdraw may be sent by:

PEC: termedisaturnia@legalmail.it

Registered post: Terme di Saturnia S.p.A. – Località Saturnia, snc – 58014 Manciano (GR)

In the event of a valid cancellation, the amount will be refunded within 14 days from the date of receipt of the notification.

Article 13 – Complaints and assistance

For enquiries or to report an issue, please write to:

– Email: parcotermale@termedisaturnia.it  

Article 14 – Governing Law and Jurisdiction

The Terms and Conditions are governed by Italian law.

In the event of any dispute, the court with jurisdiction shall be that of the Customer’s place of residence or domicile, provided this is in Italy. Alternatively, the court of Grosseto shall have jurisdiction.

Article 15 – Final Provisions

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer hereby expressly agrees to the following clauses:

Art. 7 (Validity and use of Purchase Vouchers) – Art. 8 (Services temporarily unavailable) – Art. 9 (Force majeure) – Art. 10 (Loss or theft of the Purchase Voucher) – Art. 11 (Changes to the booking) – Art. 14 (Applicable law and competent court).